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Menu
  • Home
  • About Us
    • Who we are
      • Mission, Vision Core Values
      • Synopsis
    • Our History
    • Our Mandate
    • Scope of Operations
    • Leadership
      • Board Of Directors
      • Senior Management
      • Regional Heads
      • Factory Unit Managers
      • Managers
    • Service Charter
  • Our Programs
    • Conservation
    • Livelihood Transformation and Support
    • Community Engagement
    • Capacity Development
    • Awareness Raising
  • Sustainability
    • Factories
      • Gatitu Tea Factory
      • Kipchabo Tea Factory
    • Performance Highlights
  • Our Products
    • Black CTC Tea
    • Black Orthodox Tea
  • E – Shop
  • Opportunities
    • Tenders
    • Careers
  • Media
  • Contact us
NTZDC UPDATES
NTZDC BOARD TOURS EAST OF RIFT
Nakuru meeting
NTZDC BURSARY SCHEME SUPPORTS TWELVE STUDENTS
NTZDC TO SPEARHEAD CONSTRUCTION OF TEA PROCESSING FACTORY IN BUNGOMA COUNTY
  • Home
  • About Us
    • Who we are
      • Mission, Vision Core Values
      • Synopsis
    • Our History
    • Our Mandate
    • Scope of Operations
    • Leadership
      • Board Of Directors
      • Senior Management
      • Regional Heads
      • Factory Unit Managers
      • Managers
    • Service Charter
  • Our Programs
    • Conservation
    • Livelihood Transformation and Support
    • Community Engagement
    • Capacity Development
    • Awareness Raising
  • Sustainability
    • Factories
      • Gatitu Tea Factory
      • Kipchabo Tea Factory
    • Performance Highlights
  • Our Products
    • Black CTC Tea
    • Black Orthodox Tea
  • E – Shop
  • Opportunities
    • Tenders
    • Careers
  • Media
  • Contact us
Menu
  • Home
  • About Us
    • Who we are
      • Mission, Vision Core Values
      • Synopsis
    • Our History
    • Our Mandate
    • Scope of Operations
    • Leadership
      • Board Of Directors
      • Senior Management
      • Regional Heads
      • Factory Unit Managers
      • Managers
    • Service Charter
  • Our Programs
    • Conservation
    • Livelihood Transformation and Support
    • Community Engagement
    • Capacity Development
    • Awareness Raising
  • Sustainability
    • Factories
      • Gatitu Tea Factory
      • Kipchabo Tea Factory
    • Performance Highlights
  • Our Products
    • Black CTC Tea
    • Black Orthodox Tea
  • E – Shop
  • Opportunities
    • Tenders
    • Careers
  • Media
  • Contact us

Service Charter

NTZDC Service Charter seeks to provide our stakeholders, customers, clients and the general public with adequate information on the services of Nyayo Tea Zones Development Corporation (NTZDC) in order to;

  • Enhance their levels of awareness on our mandate and core activities.

  • Clarify avenues for remedy where our services do not meet the expected standards.

  • Set clear and explicit standards of service that our clients can reasonably expect when dealing with our staff.

  • The Service Charter is also an expression of our pursuit for excellence in our operations and our commitment to customer satisfaction at all times.

All Corporation staff are required to adopt and practice the principles enshrined in the Service Charter in promoting accountability, transparency and efficiency in service delivery. For More Information You can download our full copy of the Service Charter below and ACI documents below.

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Full PDF copy of NTZDC Service Charter

1 file(s) 209.31 KB
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NTZDC Proactive Disclosure of Information

1 file(s) 960.99 KB
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Access to Information Guidelines

1 file(s) 156.92 KB
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Access To Information Request Form

1 file(s) 401.31 KB
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Keep in touch

  • +254 20 3315650-7
  • info@teazones.co.ke complaints@teazones.co.ke
  • 11th Floor, Nyayo House , Kenyatta Avenue, Nairobi